Policy Driven Customer Service: Is It Really the Best Approach?
Duration: 60 Min
Speaker: Henrik Rosvall
Sometimes a company's guidelines for customer service are not always good for either the company or the customer.
Conflict Management: Responding vs Reacting
Duration: 60 Min
Speaker: Henrik Rosvall
Develop the tools to assess the situation, maintain discipline, responds rather than react to a situation.
Cultivating a Peak Performance Environment: Building an Energized Workplace
Duration: 60 Min
Speaker: Henrik Rosvall
Develop a strategy to inspire and motivate your employees by creating an environment of success.
Project Success Through Effective Communication
Duration: 60 Min
Speaker: Henrik Rosvall, Mircea Oprea, PMP
One of the leading reasons why projects fail is poor communication. To achieve success and dramatically reduce the impact of unwanted challenges, managers must keep their team engaged and motivated by maintaining an honest and open work environment through effective communication.
