In The Zone Training & Development :: Services

ZoneSteps To: Exceptional Customer Service

What kind of customer service do you want to provide? Good or exceptional? They are worlds apart and in this workshop we discuss best practices of different industries in order to provide exceptional customer service ourselves. The attendees will develop an even more proactive approach to customer service, leaving them excited and empowered. A tool box of practical tools will be assembled, helping the attendees to take pride in the service they provide which will lead to happy repeat customers who refer other customers.
Topics addressed include:

	Providing Proactive Service		Small Things - Big Difference
	Active Listening Strategies		Hearing What Isn't Said
	Diffusing Anger		Benefits Of Empowerment

Creative Leadership:
A Crash Course

"It was the most fun, interactive workshop I have ever attended (in 30 years)."

- C. Smigel
Consultant

"Really enjoyed this! Would love to attend another!."

- M. Felice-Steele, PMP
Project Manager

"Great program, smooth, well delivered, energizing, relevant, actionable!."

- J. Andrieu, PMP
President